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Privacy Policy

Welcome to Gold Hold UK, your trusted destination to buy mobile phones online in the UK. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website, make a purchase, or interact with us via social media or other channels.

We are committed to protecting your privacy and ensuring that your personal data is handled in a fair, transparent, and secure manner, in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

1. About Us

Gold Hold UK is an online retail brand based in the United Kingdom, selling premium Apple gadgets such as iPhones, iPads, MacBooks, Watches, AirPods, and related accessories. Our eCommerce platform is designed for tech-savvy customers looking for a premium experience from a trusted UK Apple store.

Company Name: Gold Hold UK

Registered Office: Unit 6 Pacific Wharf, Hertford Road, Barking, IG11 8BL, United Kingdom

Email: info@goldholduk.com

Phone: +44 0208 594 3900 / 0208 594 8481

Website: https://www.goldholduk.co.uk

Data Controller: Gold Hold UK (referred to as “we”, “us” or “our”)

2. Scope of This Privacy Policy

This Privacy Policy applies to:

  • All visitors and users of our website.
  • Customers who purchase Apple products or accessories through our online store.
  • Subscribers to our newsletter or marketing communications.
  • Individuals who contact us via email, forms, or social media.
  • Any data we process through cookies or analytics tools.

3. What Personal Data We Collect

When you shop or browse on Gold Hold UK, we may collect the following categories of personal data:

A. Information You Provide Directly

  • Full name
  • Email address
  • Billing and delivery address
  • Phone number
  • Payment details (via third-party gateways, never stored)
  • Order history and product preferences
  • Customer service communication

B. Automatically Collected Data

  • IP address and location
  • Device type and browser information
  • Pages viewed and time spent on site
  • Referral sources (how you found our site)
  • Cookie and tracking information

C. Data from Third Parties

We may collect data from:

  • Social media platforms, when you interact with our pages.
  • Payment processors (e.g., PayPal, Stripe) for transaction verification.
  • Analytics and advertising partners (e.g., Google Analytics, Meta).

4. Why We Collect Your Data

We only collect and use your personal data where we have a lawful basis to do so, including:

A. To Fulfil Your Order

  • Process payments securely.
  • Deliver your iPhone, MacBook, or other Apple products.
  • Provide order confirmations and shipping updates.

B. To Communicate With You

  • Send order status emails.
  • Respond to customer service enquiries.
  • Send important service-related notices.

C. For Marketing Purposes (with Consent)

  • Email newsletters with exclusive offers on Apple gadgets.
  • Promotions, sales announcements, and product launches.
  • Abandoned cart follow-up emails.

D. To Improve Our Services

  • Website analytics and performance monitoring.
  • Product and customer behaviour analysis.
  • Fraud prevention and website security.

5. Legal Basis for Processing Personal Data

We process your data based on one or more of the following legal bases:

  • Consent: When you opt-in to marketing or cookies.
  • Contractual necessity: To process and deliver your orders.
  • Legal obligation: To comply with tax, fraud, or regulatory requirements.
  • Legitimate interest: To improve our services or prevent fraud.

6. How We Protect Your Data

We implement robust technical and organisational measures to protect your information:

  • SSL encryption for all transactions and data transfers.
  • Secure servers hosted in UK-based data centres.
  • Restricted access to customer data by authorised personnel only.
  • Regular audits and software updates for vulnerabilities.
  • Third-party vetting for secure payment gateways and service providers.

7. Sharing Your Personal Data

We do not sell your personal information. However, we may share data with:

A. Service Providers

  • Payment processors (e.g., PayPal, Stripe)
  • Courier companies (e.g., Royal Mail, DPD)
  • Web hosting providers and cloud storage
  • Email marketing platforms (e.g., Mailchimp)

B. Legal Authorities

  • When required by law or to comply with government investigations.

C. Third-Party Analytics & Advertising Tools

  • Google Analytics, Google Ads, and Meta (Facebook/Instagram) for audience targeting.

These third parties must comply with UK data protection regulations and are bound by confidentiality agreements.

8. International Transfers

Some of our third-party partners may process data outside the UK. In such cases, we ensure:

  • Adequacy decisions are in place.
  • Standard Contractual Clauses (SCCs) are used to ensure protection.

You can request details of these measures by contacting us.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience. By browsing Gold Hold UK, you agree to our cookie use unless you opt out.

Types of Cookies We Use

  • Essential cookies: Required for the checkout and login.
  • Performance cookies: Help track website performance.
  • Functional cookies: Remember preferences.
  • Marketing cookies: Show relevant ads via platforms like Google or Meta.

Managing Cookies

You can manage your preferences via your browser settings or our on-site cookie banner.

10. Marketing Communications

You have full control over your subscription preferences:

  • Subscribe: By ticking the box at checkout or signing up via our website.
  • Unsubscribe: Click the “unsubscribe” link at the bottom of any email or contact us.

We never bombard you. We only send:

  • New Apple product launches.
  • Flash sales and limited-time deals.
  • Device care tips and tech advice.

11. Your Rights Under UK GDPR

As a UK customer, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Ask us to delete your personal data.
  • Right to Restrict Processing: Temporarily stop processing your data.
  • Right to Data Portability: Receive your data in a readable format.
  • Right to Object: Say no to marketing or profiling.
  • Rights related to automated decision-making: Know when decisions are made automatically and ask for human intervention.

How to Exercise Your Rights

Email us at info@goldholduk.com with your request. We respond within 30 days. We may ask for proof of identity before processing your request.

12. Data Retention

We retain your data only for as long as needed:

  • Order history and account data: 6 years (for tax/legal reasons)
  • Marketing data: Until you opt out or after 2 years of inactivity
  • Contact forms/enquiries: 12 months unless further communication occurs

13. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware, we will delete such data immediately.

14. Third-Party Links

Our site may contain links to external websites (e.g., payment providers, social media). We are not responsible for the privacy practices or content of these websites.

We recommend reading their Privacy Policies before submitting any personal data.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal changes, technology updates, or improvements to our services. We will:

  • Post the updated version on this page.
  • Update the “Last Updated” date at the top.
  • Notify you via email if required by law.

We recommend checking this page regularly.

16. Contact Us

For any questions or concerns about this Privacy Policy or your personal data, you can contact us:

Gold Hold UK – Data Protection Officer

Unit 6 Pacific Wharf, Hertford Road, Barking, IG11 8BL, United Kingdom

Email: info@goldholduk.com

Phone: +44 0208 594 3900 / 0208 594 8481

Hours: Monday to Friday, 9 am to 5 pm

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been breached:

Website: https://ico.org.uk

Phone: 0303 123 1113

17. Summary

At Gold Hold UK, your privacy and trust are our top priorities. Whether you’re browsing Apple Watch models, buying AirPods, or subscribing to our tech updates, we promise to handle your data with care, clarity, and integrity.

We aim to be your most trusted UK Apple store and ensure that your journey to buy mobile phones online in the UK is safe, secure, and seamless.

Thank you for trusting Gold Hold UK.