Shipping Policy

Welcome to the comprehensive Shipping Policy for Gold Hold UK, your reliable and professional online retailer for premium Apple gadgets in the United Kingdom. We believe that fast, reliable, and transparent delivery is just as important as the quality of the Apple devices we sell. Whether you’re purchasing a cutting-edge iPhone, a MacBook Pro for business, or AirPods for everyday listening, our goal is to make sure your order arrives swiftly, securely, and in perfect condition.

This extended Shipping Policy outlines everything you need to know about our logistics process, courier partners, delivery timelines, tracking procedures, packaging protocols, regional and international shipping coverage, signature requirements, order management, and customer support.

1. About Gold Hold UK

Gold Hold UK is a leading eCommerce retailer in the UK, specialising in the sale of Apple iPhones, iPads, MacBooks, Watches, AirPods, and genuine Apple accessories.

We serve thousands of customers across the UK who rely on us for quality, authenticity, and speedy fulfilment. Every product we ship is carefully checked, professionally packed, and handled with the utmost care by our fulfilment team.

Registered Address:

Unit 6 Pacific Wharf, Hertford Road, Barking, IG11 8BL, United Kingdom

Email: info@goldholduk.com

Phone: +44 0208 594 3900 / 0208 594 8481

Website: https://www.goldholduk.co.uk

2. Coverage: Where We Deliver

Gold Hold UK currently offers shipping services to the following regions:

Domestic UK Regions:

England
Scotland (including Highlands)
Wales
Northern Ireland
Isle of Man
Isle of Wight
Channel Islands (Jersey, Guernsey – select services only)

We also cater to BFPO addresses and remote areas, although extended delivery timelines may apply.

International Shipping:

We offer international shipping to selected countries outside the UK. See Section 13 for detailed coverage.

3. Delivery Services & Timeframes

We understand that different customers have different priorities when it comes to delivery speed and cost. That’s why we offer a variety of shipping options:

Standard Delivery (Tracked)

Estimated Timeframe: 3–5 business days
Carrier: Royal Mail Tracked 48, Evri Standard, or similar
Cost: £3.99 or free on orders over £50

Express Delivery (Tracked & Insured)

Estimated Timeframe: 1–2 business days
Carrier: Royal Mail Tracked 24 or DPD Next Day
Cost: £6.99 flat rate

Guaranteed Saturday Delivery (Optional Upgrade)

Delivery Date: Saturday of the same week (if ordered before Thursday 2 PM)
Carrier: Royal Mail Special Delivery or DPD Saturday
Cost: £12.99

Same-Day Dispatch

Orders placed before 2:00 PM (Monday to Friday) will be dispatched the same day. Orders placed after 2:00 PM, on weekends, or bank holidays will be processed on the next working day.

Local Click & Collect (Coming Soon)

We are working to introduce a collection service from our Barking warehouse for local customers.

4. Fulfilment & Handling Times

Dispatch Time:

Standard orders are dispatched within 1 business day.
Peak season orders (e.g., Black Friday, Christmas) may require 1–2 business days.

Pre-Order Items:

If your order includes pre-order items, dispatch occurs once the product becomes available. You’ll receive regular email updates on progress.

5. Live Order Tracking

Every order placed with Gold Hold UK is shipped with full end-to-end tracking.

How to Track:

Receive tracking via email or SMS once your order is dispatched
Click on the link to view real-time updates
Alternatively, copy your tracking number into the courier’s website

Our team monitors shipping statuses to ensure all parcels move on schedule.

6. Courier & Logistics Partners

We only work with trusted logistics providers to maintain our high delivery standards:

Royal Mail: Tracked 24 / Tracked 48 / Special Delivery
DPD Local: Express and Saturday deliveries
Evri (Hermes): Used for low-value accessories or lightweight items
ParcelForce / UPS / DHL: For larger or international orders (case by case)

Courier selection is based on item size, weight, delivery postcode, and shipping method chosen at checkout.

7. Shipping Rates Summary

Here is a summary of our domestic shipping fees:

Order Total	Shipping Method	Rate
Below £50	Standard Tracked	£3.99
£50 and above	Standard Tracked	Free
Any Amount	Express Tracked	£6.99
Optional Upgrade	Saturday Delivery	£12.99

Prices are inclusive of handling, packaging, and insurance (for orders over £100).

8. Address Entry Guidelines

To avoid failed deliveries or delays, ensure:

Accurate street address, flat/unit numbers
Correct postcode formatting
Valid contact number (for courier updates)
Doorbell or buzzer access (if needed)

We are not responsible for failed deliveries due to incomplete or incorrect shipping information provided at checkout.

9. Delivery Attempts & Non-Delivery

If no one is available to accept your parcel:

Couriers will leave a “missed delivery” notice
You can reschedule delivery or collect from a nearby depot or post office

If the item is returned to Gold Hold UK due to non-collection or address issues:

The original shipping fee (if applicable) and return handling fee will be deducted from your refund
Re-dispatch can be arranged at your cost

10. Secure & Discreet Packaging

We ensure your order is packaged securely to avoid damage and discourage tampering:

Products are shipped in their original sealed Apple packaging
Items are protected with bubble wrap, cardboard inserts, or air pillows
Outer packaging is plain and unbranded for privacy and theft protection
Parcels are clearly labelled as fragile when applicable

11. Unexpected Delays in Delivery

Although rare, delivery delays may occur due to external factors such as:

National postal service delays
Courier strikes or staff shortages
Adverse weather (snow, floods)
Incorrect address input by the customer
Peak season backlogs
Pandemic-related disruptions

If you believe your parcel is delayed:

Wait 48 hours after the estimated delivery date
Contact our support team at info@goldholduk.com with your order number and tracking info

We will follow up with the courier and provide a resolution.

12. Lost, Damaged, or Tampered Parcels

What to Do if Your Order is Damaged:

Photograph the outer packaging and inner contents
Send us an email within 48 hours of delivery

For Lost Parcels:

Contact us if tracking hasn’t updated for more than 3 working days
We will liaise with the courier and update you

In either case, we’ll:

File a claim with the courier
Issue a full refund or send a replacement, depending on availability

13. International Shipping Options

We offer international delivery to selected countries:

Supported Countries (as of now):

United States
Canada
United Arab Emirates
Saudi Arabia
Australia
Qatar

We are currently not shipping to EU countries due to customs regulation complexities.

Delivery Timelines:

Estimated delivery: 7–14 business days depending on destination

Customs & Import Fees:

These are the responsibility of the customer
Local VAT, import taxes, or duties may apply
Gold Hold UK is not liable for customs delays or charges

14. Partial Shipments

If your order contains multiple items, we may split it into two or more shipments based on:

Stock availability
Item weight or dimensions
Warehouse location

You will receive separate tracking emails for each parcel.

15. Signature-On-Delivery

All orders valued over £100 are shipped with signature required upon delivery. This helps:

Prevent unauthorised delivery claims
Ensure secure handover of high-value Apple devices

If you miss the delivery, you may collect it from a local depot with ID.

16. Special Delivery Instructions

You can add delivery notes at checkout such as:

“Leave with neighbour at No. 8”
“Safe place: porch”
“Ring buzzer 102”

While couriers will try to honour these instructions, it’s not guaranteed. Signature-required parcels may not qualify for “leave in safe place” options.

17. Bulk, Trade & Business Fulfilment

We support bulk orders and offer dedicated business shipping services:

Pallet dispatch for large B2B clients
Same-day delivery within London zones
Invoice-based shipments for VAT-registered businesses

For corporate, school, or wholesale Apple product delivery, please email: info@goldholduk.com

18. Shipping-Related Returns & Claims

If your order is late, arrives in poor condition, or goes missing, refer to our detailed Refund & Return Policy for:

Return eligibility
Claim submission process
Refund and replacement timelines

We aim to resolve all claims within 5–7 business days of receiving the returned item or courier investigation outcome.

19. Changes to Shipping Terms

Gold Hold UK reserves the right to modify this Shipping Policy at any time without notice, particularly when:

Our courier rates change
UK legislation or customs procedures evolve
We introduce new services or regions

The latest version of this policy is always available at https://www.goldholduk.co.uk.

20. Need Help With Shipping?

If you have questions about your order, delivery options, or need help with tracking, reach out:

Gold Hold UK – Shipping Department