Terms & Conditions - Gold Hold UK

Terms And Conditions

Welcome to Gold Hold UK, your trusted online destination to buy mobile phones and Apple gadgets online in the UK. These Terms and Conditions (“Terms”) are designed to govern your access to and use of our website, products, services, promotions, and content available through https://www.goldholduk.co.uk (the “Website”). Whether you’re browsing, signing up for newsletters, or making a purchase, these Terms provide clarity on your rights, responsibilities, and our obligations.

By using our Website or placing an order, you agree to comply with and be bound by these Terms. If you disagree with any part of these Terms, we recommend that you discontinue use of our services immediately.

1. About Us

Company Name: Gold Hold UK

Registered Office: Unit 6 Pacific Wharf, Hertford Road, Barking, IG11 8BL, United Kingdom

Email: info@goldholduk.com

Phone: +44 0208 594 3900 / 0208 594 8481

Website: https://www.goldholduk.co.uk

Gold Hold UK is a UK-based eCommerce retailer specialising in the sale of high-quality, premium Apple products. Our catalogue includes a wide range of iPhones, iPads, MacBooks, Apple Watches, AirPods, and accessories tailored for customers who value performance, authenticity, and expert customer care.

2. Eligibility to Use Our Services

To register and shop with Gold Hold UK, you must:

Be aged 18 or older.
Have the legal capacity to enter into a contract.
Provide a valid email address and payment method.

We reserve the right to cancel or restrict access to users who fail to meet these criteria or who violate our policies.

3. Account Registration

Creating an account allows you to track orders, manage addresses, view order history, and receive updates. You may also check out as a guest without registering.

When registering, you agree to:

Provide true, complete, and accurate personal details.
Keep your login credentials secure and confidential.
Immediately report unauthorised use of your account.

We reserve the right to suspend or delete accounts that are inactive, fraudulent, or used in breach of these Terms.

4. Product Listings, Descriptions & Availability

We aim to display all items as clearly and accurately as possible, including:

Technical specifications
Product variants (e.g., colours, storage sizes)
In-box contents
Product images and dimensions

Important Notes:

Colours may differ slightly from how they appear on screen.
Product availability may change without notice.
Some accessories are excluded or vary by manufacturer batch.

We are not responsible for typographical errors, but will notify customers of material discrepancies when identified.

5. Pricing & Secure Payments

A. Pricing

All prices displayed are in British Pounds Sterling (GBP).
Prices include applicable VAT.
Prices are subject to change without notice based on supply chain updates or currency fluctuations.

B. Accepted Payment Methods

We accept multiple secure payment options:

Debit/Credit Cards (Visa, Mastercard, American Express)
PayPal
Apple Pay
Klarna (Buy Now, Pay Later – subject to approval)

All payments are encrypted and handled via secure, PCI-compliant gateways. We do not store any card numbers or financial credentials on our servers.

C. Payment Verification

To reduce fraud, we may request additional information for verification before processing your order. These may include proof of address or identity.

6. Order Placement, Acceptance & Confirmation

Placing an order does not automatically signify our acceptance. Once payment is authorised:

You will receive an email acknowledging receipt.
We will confirm availability and the dispatch schedule.
If we are unable to fulfil your order, you will be notified and refunded.

Orders may be cancelled due to:

Out-of-stock items
Pricing inaccuracies
Security concerns or suspected fraudulent activity

7. Shipping & Delivery

We partner with reliable UK couriers to ensure fast and secure delivery.

Delivery Options:

Standard Delivery (3–5 working days)
Express Delivery (1–2 working days)
Saturday Delivery (on request)

Shipping Details:

You will receive tracking links by email or SMS.
Signature may be required upon delivery.
Orders placed after 2:00 PM may be processed the next working day.

Delays:

We are not liable for delays caused by external factors such as courier backlogs, public holidays, weather disruptions, or postal strikes.

8. Order Cancellations, Returns & Refunds

We understand that sometimes things change. You can cancel your order before dispatch by contacting our support team at info@goldholduk.com.

A. 14-Day Return Period (Change of Mind)

You have the right to return a product within 14 days of receiving it, provided:

It is unopened, unused, and in resaleable condition.
All packaging and seals are intact.
Proof of purchase is provided.

Returns must be initiated by emailing our team or submitting a return request via your account.

B. Refunds

Processed within 5–7 business days after item inspection.
Issued to the original payment method.
Refund includes product cost only (unless faulty or misdescribed).

C. Faulty/Damaged Items

If you receive a damaged or defective item:

Notify us within 48 hours of delivery.
Provide clear photos and a written description.
We’ll arrange a replacement, repair, or refund.

Return postage for faulty items is covered by us.

9. Manufacturer Warranty & Consumer Rights

Most Apple devices come with a 12-month manufacturer’s warranty. This warranty covers manufacturing defects but not:

Accidental damage
Water damage
Wear and tear

Warranty claims should be directed to Apple, but we are happy to guide you through the process. Your statutory rights under UK law remain unaffected.

10. Intellectual Property Rights

All content on the Gold Hold UK site is protected by copyright and intellectual property laws. This includes:

Logos, branding, and trade names
Product descriptions
Images and videos
Site layout and design

You agree not to copy, download, modify, or use our content without prior written permission.

11. Limitation of Liability

While we strive to provide the best experience, Gold Hold UK is not liable for:

Indirect or incidental damages
Loss of income, business, or profits
Delivery delays caused by couriers
Website downtimes or technical errors

Our liability is strictly limited to the value of the goods you purchased.

12. Customer Conduct

Users must not:

Use our platform for unlawful or fraudulent purposes.
Submit false information or impersonate others.
Disrupt the Website’s functionality via scripts, bots, or viruses.

We reserve the right to restrict or block accounts in breach of this policy.

13. Discounts, Promotions & Vouchers

From time to time, we may run promotional campaigns. Unless otherwise stated:

Vouchers are non-transferable and hold no cash value.
Discount codes must be entered during checkout.
Offers may be withdrawn without prior notice.

Abuse of promotions (e.g., multiple use, referral manipulation) may lead to account suspension.

14. Third-Party Links & Services

Our Website may contain links to third-party platforms (e.g., Apple support, Klarna, PayPal). We do not endorse or accept liability for the content, policies, or practices of third-party websites. You access them at your own risk.

15. Privacy & Data Protection

By using our services, you agree to the terms of our Privacy Policy and Cookie Policy. These documents explain how we collect, use, and protect your personal information in compliance with UK GDPR.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. Disputes arising from these Terms or your use of the Website will be subject to the exclusive jurisdiction of the English courts.

If a section of these Terms is found to be unenforceable, the remaining clauses will remain valid and enforceable.

17. Updates to Terms & Conditions

We may amend these Terms at any time to reflect legal, regulatory, or service-related changes.

Updates will be posted on this page.
It is your responsibility to review these Terms periodically.
Continued use of the Website constitutes acceptance of changes.

18. Contact Information

If you have questions about these Terms, your order, or your rights as a customer, please contact us:

Gold Hold UK

Unit 6 Pacific Wharf, Hertford Road, Barking, IG11 8BL, United Kingdom